Refund and Returns Policy

Effective Date: February 18, 2024

Only Fish & Chicken (“we”, “us”, or “our”) strives to provide the highest quality seafood products and customer satisfaction. However, we understand that circumstances may arise where a customer needs to request a refund. This policy outlines the conditions under which refunds are granted.

Eligibility for Refunds

We will consider refund requests on a case-by-case basis and require the following:

• Initiation within 7 days of receiving the order: Refund requests must be submitted within 7 days of receiving your order.
• Valid reason and evidence: You must provide a specific and valid reason for your refund request, accompanied by evidence supporting your claim. Acceptable reasons include:
  • Damaged or spoiled product: Photos clearly showing the product’s condition upon arrival.
  • Incorrect or missing item(s): Photo of the received items clearly demonstrating the discrepancy.
  • Stolen package: Documentation from the delivery company confirming the theft.

Non-Refundable Items

The following items are not eligible for refunds:

• Items consumed or partially consumed.
• Items damaged due to improper handling or storage after receiving the order.
• Frozen items thawed completely or partially.
• Live seafood that has died after receiving the order.

Refund Processing

• Upon reviewing your request and evidence, we will respond within 48 hours.
• If your request is approved, we will initiate the refund within 2-3 business days of approval.
• Refunds will be credited to the original payment method used for the purchase.
• Please note that processing times may vary depending on your financial institution.

Additional Information

• We cannot guarantee refunds for shipping costs unless the issue resulted directly from our error.
• We reserve the right to deny a refund request if the provided evidence is insufficient or the reason is deemed invalid.
• This policy is subject to change without prior notice.

Contact Us

f you have any questions about this Refund Policy or need to submit a refund request, please contact us at ajagond@gmail.com or by phone at +91 82910 81182. We will be happy to assist you.